Data Privacy Policy

Your privacy is very important to us. Please read below to understand how we handle your information.

This Privacy Statement describes the personal data we collect and/or process (which may include collecting, organizing, structuring, storing, using, or disclosing) to provide products and services offered directly by Wisevet live API from Vetexpertise Lda. (“Wisevet live”), including websites incorporating Wisevet live, its online consultations and messaging platform and related collaborative features (“Wisevet live products and services” or “products and services”). Wisevet live products and services covered in this Privacy Statement do not include products or services developed by Wisevet live that are covered under a separate privacy policy (including those processed by WhatsApp, Stripe, Jitsi, Aurinko, EZ4U, Google and others).

What Personal Data Do We Receive?
How Do We Use Personal Data?
How Do We Share Personal Data?
Who Can See, Share, and Process My Personal Data When I Join Meetings and Use Wisevet live Products and Services?
Privacy Rights and Choices
Children
How to Contact Us Retention
European Data Protection Specific Information Changes to This Privacy Statement
Legal Basis for Processing Personal Data
International Data Transfers
Changes to This Privacy Statement

What Personal Data Do We Receive?

Personal data is any information from or about an identified or identifiable person, including information that Wisevet live can associate with an individual person. We may collect, or process on behalf of our customers, the following categories of personal data when you use or interact with Wisevet live products and services:

Account Information: Information associated with an account/website that licenses Wisevet live products and services, which may include administrator name, contact information, account ID, billing and transaction information.

Profile and Pet Parent / Client Information: Information associated with the Wisevet live profile of a pet parent / client who uses Wisevet live products and services under a licensed account joining an online consultation, which may include name, display name, picture, email address, phone number, WhatsApp number, address, job information, user ID, or other information provided by the user and/or their account owner.

Pet Information: Information associated with the Wisevet live profile of a pet associated to a pet parent / client profile who uses Wisevet live products and services under a licensed account joining an online consultation, which may include name, breed, picture, gender, reproductive state, age or other information provided by the user and/or their account owner.

Contact Information: Contact information added by accounts and/or their licensed end users to create contact lists on Wisevet live products and services, which may include contact information a user integrates from a third-party app, or provided by users to process referral invitations.

Settings: Information associated with the preferences and settings on a Wisevet live account or user profile, which may include audio and video settings, recording file location, file uploading (pdf, jpeg, mp3, mp4, etc.), screen sharing settings, and other settings and configuration information.

Registration Information: Information provided when registering for a Wisevet live online consultation, which may include name and contact information, responses to registration questions, and other registration information requested by the host.

Device Information: Information about the computers, phones, and other devices used when interacting with Wisevet live products and services, which may include information about the speakers, microphone, camera, OS version, hard disk ID, PC name, MAC address, IP address (which may be used to infer general location at a city or country level), device attributes (like operating system version and battery level), WiFi information, and other device information (like Bluetooth signals).

Content and Context from Online Consultations, Messages and Other Collaborative Features: Content generated form online consultations, or messages that are hosted on Wisevet live products and services (“Customer Content”), which may include audio, video, in-consultation messages, in-consultation and out-of-consultation whiteboards, chat messaging content, transcriptions, transcript edits and recommendations, responses to account owner / host-sponsored post-consultation feedback requests, and files, as well as related context, such as invitation details, consultation or chat name, or consultation agenda. Customer Content may contain their voice and image, depending on the account owner’s settings, what they choose to share, their settings, and what they do on Wisevet live products and services. As referenced below, Wisevet live employees do not access or use Customer Content without the authorization of the hosting account owner, or as required for legal, safety, or security reasons.

Usage Information Regarding Online Consultations, Messaging, Collaborative Features and the Website: Information about how people and their devices interact with Wisevet live products and services, such as: when participants join and leave an online consultation; whether participants sent messages; performance data; mouse movements, clicks, keystrokes or actions (such as mute/unmute or video on/off), edits to transcript text, where authorized by the account owner and other inputs that help Wisevet live to understand feature usage, improve product design, and suggest features; which third-party apps are added to a meeting or other product or service and what information and actions the app is authorized to access and perform; use of third-party apps; features used (such as screen sharing, emojis, or filters); and other usage information and metrics.

Limited Information from Wisevet live Email: “Wisevet live Email” refers to Wisevet live’s native email service and emails sent from Wisevet live’s native email service. Wisevet live Email is designed to be end-to-end encrypted by Wisevet live by default for emails sent and received directly between active Wisevet live Email users. Support for end-to-end encryption requires Wisevet live Email users to have added a device to their Wisevet live Email account with the associated email address and to use a supported Wisevet live client. When an email is end-to-end encrypted, only the users, and, depending on their settings, account owners, or designated account administrators control the encryption key and therefore access to the email content, including body text, subject line, attachments and custom labels applied to messages by users in their inboxes. Wisevet live does have access to email metadata used for basic email delivery—specifically, email addresses in the from, to, cc, and bcc fields, time, mimeID, and the number and size of attachments.

Google Calendars’ Information: Information from all Google Calendars each veterinarian has access through the Google account they choose to associate in the veterinarian app profile. To associate the Google account the application uses an OAuth2 open authorization framework. The information received allows the application to view and manage events across all calendars the associated Google account has access to.

Content from Third-Party Integrations: Users can access email and calendars from thirdparty services through their Wisevet live client, if they choose to integrate them. This information is not end-to-end encrypted by Wisevet live, but Wisevet live employees do not access the contents of third-party-service email or calendar entries, unless authorized to, or required for legal, safety, or security reasons.

Communications with Wisevet live: Information about, and contents of, your communications with Wisevet live, including relating to support questions, website virtual chats, your account, feedback provided by users to Wisevet live about Wisevet live’s products and services (which is owned by Wisevet live), and other inquiries.

Information from Partners: Wisevet live obtains information about account owners and their users from third-party companies, such as market data enrichment services, including information about an account owner’s company size or industry, contact information, or activity of certain enterprise domains. Wisevet live may also obtain information from thirdparty advertising partners that deliver ads displayed on Wisevet live products and services, such as whether you clicked on an ad they showed you.

In certain jurisdictions, some of the personal data Wisevet live receives may be considered sensitive.

How Do We Use Personal Data?

Wisevet live employees do not access or use Customer Content including online consultations, messaging, or email content (specifically, audio, video, files, in-meeting whiteboards, messaging, or email contents), or any content generated or shared as part of other collaborative features, unless authorized by the account owner hosting the Wisevet live product or service where the Customer Content was generated, or as required for legal, safety, or security reasons. Wisevet live may use your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Wisevet live’s or third-party artificial intelligence models.

As discussed below, and where technically feasible, Wisevet live uses personal data to conduct the following activities:

Provide Wisevet live Products and Services: To provide products and services to account owners, their licensed end users, and those they invite to join online consultations hosted on their accounts, including to customize Wisevet live products and services and recommendations for accounts of their users. Wisevet live also uses personal data to determine what products and services may be available in your location, and uses personal data, including contact information, to route invitations, messages, or Wisevet live to recipients when users send or receive invitations, messages, or Wisevet live Emails using Wisevet live products and services. This may also include using personal data for customer support, which may include accessing audio, video, files, messages, and other content or context. We also use personal data to manage our relationships and contracts with account owners and others, including billing, compliance with contractual obligations, facilitating payment to third-party developers in relation to purchases made through the Wisevet live App, and related administration.

Advanced Audio and Video Features: If you elect to turn on certain video features, if available in your area, such as filters, studio effects, avatars, and gestures, information about your movements or the positioning of your face or hands may be processed on your device to apply the selected features. Such data does not leave your device, is not retained, cannot be used to identify you, and is only used to generate the selected effects. If certain other features are enabled by the account owner hosting a Wisevet live product or service, such as transcription generation for recordings, Wisevet live may use technology that analyzes the meeting’s audio recording to distinguish one speaker from another in order to create an accurate transcript. The audio analysis is not retained after the transcript is generated.

Intelligent Features: If enabled by the account owner, Wisevet live provides intelligent features and products to its customers, their licensed end users and guests, such as Wisevet live AI or other tools to recommend chat, email or other content. These tools may use artificial intelligence, machine learning, or other technology to process Customer Content solely to provide the intelligent features.

Product Research and Development: If authorized by any applicable settings, to develop, test, and improve Wisevet live products and services, and to troubleshoot products and services. Wisevet live may use your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Wisevet live’s or its third- party artificial intelligence models.

Marketing and Promotions: To permit Wisevet live and/or its third-party marketing partners to market, advertise, and promote Wisevet live products and services, including based on your product usage, information we receive from third-party partners, information you provide to process referral invitations, or if you visit our websites, information about how and when you visit, and your interactions with them. We may also use this information to provide advertisements to you relating to Wisevet live products and services or to engage third party partners to analyze your interactions on our app or to deliver advertising to you. Wisevet live does not use Customer Content for any marketing or promotions.

Authentication, Integrity, Security, and Safety: To authenticate accounts and activity, detect, investigate, and prevent malicious conduct, fraudulent activity or unsafe experiences, address security threats, protect public safety, and secure Wisevet live products and services. Wisevet live uses advanced tools to automatically scan certain types of content such as virtual backgrounds, profile images, incoming emails to Wisevet live’s native email service from someone who is not a Wisevet live Email user, and files uploaded or exchanged through chat, for the purpose detecting and preventing violations of our terms or policies and illegal or other harmful activity.

Legal Reasons: To comply with applicable law or respond to valid legal process, including from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, protect you, us, and others from fraudulent, malicious, deceptive, abusive, or unlawful activities, and to enforce or investigate potential violations of our Terms of Service or policies.

How Do We Share Personal Data?

Wisevet live provides personal data to third parties only with consent or in one of the following circumstances (subject to your prior consent where required under applicable law):

Resellers: If an account owner licensed or purchased Wisevet live products and services from a third- party reseller of Wisevet live products and services, the reseller may be able to access personal data and content for users, including online consultations and messages hosted by the account owner.

Vendors: Wisevet live works with third-party service providers to provide, support, and improve Wisevet live products and services and technical infrastructure, and for business services such as payment processing. Wisevet live may also work with third-party service providers to provide advertisements and business analytics regarding Wisevet live products and services. These vendors can access personal data subject to contractual and technical requirements for protecting personal data and prohibiting them from using personal data for any purpose other than to provide services to Wisevet live or as required by law.

For Legal Reasons: Wisevet live may share personal data as needed to: (1) comply with applicable law or respond to, investigate, or participate in valid legal process and proceedings, including from law enforcement or government agencies; (2) enforce or investigate potential violations of its Terms of Service or policies; (3) detect, prevent, or investigate potential fraud, abuse, or safety and security concerns, including threats to the public; (4) meet our corporate and social responsibility commitments; (5) protect our and our customers’ rights and property; and (6) resolve disputes and enforce agreements. Marketing, Advertising, and Analytics Partners: Wisevet live uses third-party marketing, advertising, and analytics providers to provide statistics and analysis about how people are using Wisevet live products and services. Where required by law, Wisevet live will first obtain your consent before engaging in the marketing or advertising activities described.

Change of Control: We may share personal data with actual or prospective acquirers, their representatives and other relevant participants in, or during negotiations of, any sale, merger, acquisition, restructuring, or change in control involving all or a portion of Wisevet live’s business or assets, including in connection with bankruptcy or similar proceedings.

Who Can See, Share, and Process My Personal Data When I Join online consultations and Use Other Wisevet Live Products and Services?

When you send messages or join online consultations on Wisevet live, other people and organizations, including third parties outside the consultation, or message, may be able to see content and information that you share:

Account Owner: An account owner is the organization or individual that signs up for a Wisevet live account. Typically, an account owner designates one or more people (called an “administrator”) to manage their account and can grant privileges to users on the account. Depending on their license with Wisevet live, the account owner can authorize additional users on their account, and the account owner can create and/or access the profile information for all users on their account. The account owner and their users can invite others (including guests not on their account and unlicensed participants) to online consultations hosted on their account. Wisevet live gives account owners controls and features that they can use to determine whether certain types of content, such as recordings or online consutaltion messages, can be created or sent, and what third-party apps can be used, for meetings and webinars hosted on their account. Depending on their settings, account owners and the users they designate can access personal data for participants who join meetings and webinars on their account or send messages to users on their account. Account owners may also be able to determine what information Wisevet live and others can access and use. Specifically, account owners may have access to:

Account Usage:

Product Usage: Information about how users and their devices interact with their account, which may include who sent messages to their users in chat, email addresses, IP addresses, device information, and other information about who joined online consultations on their account, whether their users viewed or downloaded a recording, how long participants participated in their online consultations, the time a message was sent, and other usage information and feedback metrics.
Participants List: Information about the participants in an online consultation, which may include name, display name, email address, phone number, and participant or user ID.
Recordings: Account owners can watch the content of recordings of online consultations on their account. They can also view, share, and enable advanced features for transcripts of meeting audio.
Wisevet live Calendar Content: account owners, and designated account administrators, can access calendar content sent to and from users on their Wisevet live Calendar accounts.

Meeting Hosts, Participants, and Invitees:

Wisevet live live Email and Calendar Recipients: Recipients of Wisevet live Emails and Wisevet live Calendar invites can see, save, and share your email and calendar content with others. If a recipient shares encrypted content with others, for example, by forwarding an encrypted Wisevet live Email to a third-party recipient without a Wisevet live account, the shared or forwarded content will not be end-to-end encrypted by Wisevet live. Those with access to your device and login credentials may be able to see, save and share your email and calendar contents on that device.
Livestreams: online consultation hosts can choose to livestream to a third-party site or service, which means anyone with access to the livestream will be able to see the online consultation.

Apps and Integrations:

Account owners can choose to add Wisevet live-developed apps and third-party apps to their account and the Wisevet live products they use, and they can also control whether their users can add and use specific Wisevet live and third-party apps, including in online consultations hosted on their account.
Account owners can also choose to integrate other content from third-party services– such as third-party email communications on their corporate account – to apps and services that they use.
Depending on their settings, account owners’, users’ and guests’ personal data and content may be shared with apps and integrations, approved by account owners, which may include all of the personal data categories listed above, such as account information, profile and contact information, registration information, participants list, settings, content, product usage, device information, or third-party emails that have been shared with the app.
Other participants in the meeting may be able to see the app that you are using in a meeting, if the app is receiving content (including audio and video) from the meeting.
Third-party developers may also integrate or embed Wisevet live online consultations into their website or app experiences or build versions of Wisevet live that enable access to Wisevet live products from a third-party app.
Personal information shared by account owners and users with third-party apps and integrations is collected and processed in accordance with the app developers’ terms and privacy policies, not Wisevet live’s.

Privacy Rights and Choices

Marketing Communications

If you don’t want to learn about products and services we or our partners offer, you can optout of marketing communications in the communication sent to you (for example, via email or SMS), or by emailing [email protected]. Not all of our communications are for marketing, and you’ll continue to receive messages related to your products and services, such as bills, transactional notices, or customer service. Wisevet live will not share any mobile data originating from you through a text messaging campaign except with your consent or as necessary to provide you communications about our services or services that you requested.

Data Rights

If you are in the European Economic Area (EEA), Switzerland, or the UK, please refer to the respective applicable privacy law dedicated sections below. Otherwise, at your request, and as required by applicable law, we will:
- Inform you of what personal data we have about you that is under our control;
- Amend or correct such personal data or any previous privacy preferences you selected, or direct you to applicable tools; and/or
- Delete such personal data or direct you to applicable tools.

In order to exercise any of your rights as to personal data controlled by Wisevet live, please email us to [email protected]. Where legally permitted, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or jeopardize the privacy of others. As an account owner or a user under a licensed account, you may also take steps to affect your personal data by visiting your account and modifying your personal data directly.

How to Contact Us

To exercise your rights and if you have any privacy-related questions or comments related to this Privacy Statement, please send an email to [email protected]. You can also contact us by writing to the following address:

VetExpertise, Lda.
Attention: Data Protection Officer
Rua Senhora dos Milagres nº74
4815-445 Vizela
Portugal

You can contact our Data Protection Officer by sending an email to [email protected].

Retention

We retain personal data for as long as required to engage in the uses described in this Privacy Statement, unless a longer retention period is required by applicable law. The criteria used to determine our retention periods include the following:

The length of time we have an ongoing relationship with you and provide Wisevet live products and services to you (for example, for as long as you have an account with us or keep using our products);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them);
or
Whether retention is advisable in light of our legal position (such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation).

European Data Protection Specific Information

Data Subjects Rights

If you are in the EEA, Switzerland, or the UK, your rights in relation to your personal data processed by us as a controller specifically include:

Right of access and/or portability: You have the right to access any personal data that we hold about you and, in some circumstances, have that data provided to you so that you can provide or “port” that data to another provider;
Right of erasure: In certain circumstances, you have the right to the erasure of personal data that we hold about you (for example, if it is no longer necessary for the purposes for which it was originally collected);
Right to object to processing: In certain circumstances, you have the right to request that we stop processing your personal data and/or stop sending you marketing communications;
Right to rectification: You have the right to require us to correct any inaccurate or incomplete personal data;
Right to restrict processing: You have the right to request that we restrict processing of your personal data in certain circumstances (for example, where you believe that the personal data we hold about you is not accurate or lawfully held).

To exercise your rights, please click here. If you have any other questions about our use of your personal data, please send a request at the contact details specified in the How to Contact Us section of this Privacy Statement. Please note that we may request you to provide us with additional information in order to confirm your identity and ensure that you are entitled to access the relevant personal data.

You also have the right to lodge a complaint to a data protection authority. For more information, please contact your local data protection authority.

Legal Basis for Processing Personal Data

We only use your information in a lawful, transparent, and fair manner. Depending on the specific personal data concerned and the factual context, when Wisevet live processes personal data as a controller for individuals in regions such as the EEA, Switzerland, and the UK, we rely on the following legal bases as applicable in your jurisdiction:

As necessary for our contract: When we enter into a contract directly or indirectly (via Account Owner) with you, we process your personal data on the basis of our contract in order to prepare and enter into the contract, as well as to perform and manage our contract (i.e., providing Wisevet live products and services, features and services to account owners, their users, and those they invite to join online consultations hosted on their accounts, and manage our relationship and contract, including billing, compliance with contractual obligations, and related administration). If we do not process your personal data for these purposes, we may not be able to provide you with all products and services;
Consistent with specific revocable consents: We rely on your prior consent in order to utilize cookies to engage advertising and analytics partners to deliver tailored advertising and analysis of our website usage. You have the right to withdraw your consent at any time by visiting your cookie management tool;
As necessary to comply with our legal obligations: We process your personal data to comply with the legal obligations to which we are subject for the purposes of compliance with EEA laws, regulations, codes of practice, guidelines, or rules applicable to us, and for responses to requests from, and other communications with, competent EEA public, governmental, judicial, or other regulatory authorities. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activity (“fraud and abuse detection”) and compliance with privacy laws;
To protect your vital interests or those of others: We process certain personal data in order to protect vital interests for the purpose of detecting and preventing illicit activities that impact vital interests and public safety; and
As necessary for our (or others’) legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms, which require protection of personal data: We process your personal data based on such legitimate interests to (i) enter and perform the contract with the account owner and/or reseller providing you with the products and services (which includes billing, compliance with contractual obligations, and related administration and support); (ii) develop, test, and improve our products and services and troubleshoot products and services; (iii) ensure authentication, integrity, security, and safety of accounts, activity, and products and services, including detect and prevent malicious conduct and violations of our terms and policies, prevent or investigate bad or unsafe experiences, and address security threats; (iv) send marketing communications, advertising, and promotions related to the products and services; and (v) comply with non-EEA laws, regulations, codes of practice, guidelines, or rules applicable to us and respond to requests from, and other communications with, competent non-EEA public, governmental, judicial, or other regulatory authorities, as well as meet our corporate and social responsibility commitments, protect our rights and property and the ones of our customers, resolve disputes, and enforce agreements.

International Data Transfers

Wisevet live operates globally, which means personal data may be transferred, stored (for example, in a data center), and processed outside of the country or region where it was initially collected where Wisevet live or its service providers have customers or facilities – including in countries where participants or account owners hosting online consultations that you participate in or receiving messages that you send are based.
Therefore, by using Wisevet live products and services or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in Portugal where we are established, as well as in other countries outside of the EEA, Switzerland, and the UK. Such countries may have data protection rules that are different and less protective than those of your country.

We protect your personal data in accordance with this Privacy Statement wherever it is processed and take appropriate contractual or other steps to protect it under applicable laws. Where personal data of users in the EEA, Switzerland, or the UK is being transferred to a recipient located in a country outside the EEA, Switzerland, or the UK which has not been recognized as having an adequate level of data protection, we ensure that the transfer is governed by the European Commission’s standard contractual clauses. Please contact us if you would like further information in that respect.

Changes to This Privacy Statement

We may update this Privacy Statement periodically to account for changes in our collection and/or processing of personal data, and will post the updated Privacy Statement on our website, with a “Last Updated” date at the top. If we make material changes to this Privacy Statement, we will notify you and provide you an opportunity to review before you choose to continue using our products and services.

Wisevet live Data Privacy Statement